Key Industry Reports
Our syndicated industry research is sourced from large-scale data sets from wide and representative pools of respondents.
We apply advanced statistical techniques to ensure the data represents the industries, client segments, and behavioural and demographic characteristics of the markets we research.
Our team of experienced industry experts analyse the data to produce deep insights for our clients – exploring what the data means, how it affects the industry and our clients, and untapped opportunities.
Our wealth of industry knowledge and large data sets allow us to develop effective custom research for our clients – delivering outcomes that are prompt, cost effective and deeper than traditional research houses. We deliver custom research across all aspects of the financial services industry, encompassing Value Proposition testing, service benchmarking, brand and competitive gap analyses and much more.
The fine margin between good performance and great performance separates the cream from the crop. Through our CEO Program, you will obtain monthly performance feedback to help optimise your customer touch points.
The Program tracks clients’ experience with your website, call/contact centre and onboarding experience, as well as their cross-product purchase intentions. We also provide insight on the views of competitor clients across the same set of benchmarks, allowing you to fine tune your service proposition in real-time.
The CEO Program will help you:
- Understand the drivers of client attrition
- Understand areas of your business that require attention
- Improve client satisfaction and NPS
- Maximise client retention
- Maximise cross sell